strategic management

I create and facilitate strategic planning agendas for offsite leadership team retreats as well as work with organizations seeking to engage in a more fulsome strategic planning process.  I do this by:

  • Supporting the organization in whatever way it requires to understand its environment and gather relevant information to have objective data from which decisions are made, including the identification of major strategic issues that need attention.

  • Designing planning sessions that encourages creative and future-state thinking, dialogue, listening and understanding and result in defining the organizations longer-term objectives, shorter term strategies, and key measures of success.   

 
 

change management

Change Consultant

I leverage my knowledge and experience in working with organizational change by working beside your change sponsors and agents to help them understand their role and the skills involved in leading and managing change; and when the need arises, supporting them in addressing priorities and concerns.

Change Workshops

I help organization build internal capability to lead change and manage transition.   I facilitate a workshop designed to prepare change sponsors and agents to fulfill their roles and responsibilities in implementing the change.  The workshop provides a set of practical assessments, tools and techniques for:

  • understanding the nature, scope and impact of the change,

  • planning for change,

  • communicating, 

  • assessing the readiness of the organization and its people for change,

  • understanding the neuroscience of change and ways to manage resistance.

What People Are Saying

“In early 2018 the District of North Vancouver Fire and Rescue Services undertook a 6-month process to revisit, refresh, and revitalize our Mission, Vision, and Values. We were fortunate to engage Claire early in this process, and with her assistance and facilitation, we navigated this path with a heavy focus on engagement and inclusion of all personnel and perspectives. Claire played a key role in helping our Fire Department members trust the process, and to think big picture, and to view our future through a strategic lens. Building on the success of this process, we then undertook a 10-month process to build out our Strategic Plan 2020-2025. Once again, we sought Claire’s assistance to help guide a process where we wanted to capture as many voices from within the organization as possible, to leverage the depth and breadth of knowledge inherent within our workforce, and having Claire engage directly with our staff through a variety of venues, from online surveys, Fire Station focus groups, and guiding a strategic planning steering committee, really allowed us to stay on track and meet our deadlines. We will definitely utilize Claire again in the future, especially when having an unbiased, 3rd party perspective is crucial to guiding and shaping an established organizational culture. They say that “culture eats strategy for breakfast”, well with Claire’s help we set the table in a way that our culture could understand the strategy, could take ownership of what was presented, and slowly embrace it. Thanks Claire! — Chief Brian Hutchinson, Fire Chief at District of North Vancouver Fire & Rescue Services

“Claire is the most effective strategic planning facilitator I have worked with. Claire helped my senior management team redefine our value proposition, strategic goals, and targets. Claire provided us with a strategic planning framework and facilitated a leadership offsite consisting of 25 leaders, followed by a series of post-retreat meetings. Claire’s support has galvanized my team to action. Any organization and/or leadership group would benefit significantly from engaging Claire to work with them” — Ernie Nichiporik, Vice President Investor Services

“Claire: Thanks again for the great session on Change Management. There was lots of great material presented in such a way that the day flew by. Professional development offerings such as these are valued and necessary, particularly when they are so well planned and executed. It was inspiring. Thanks”— Senior Regional Manager, Vancouver Coastal Health